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Technical Support Resources​

Looking for more information on Lexogen’s products and applications? Start here!

Contact Technical Support​

Still didn’t find what you’re looking for? Send us a tech support request!

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TelephoneWorking hours
USA/Canada Tech Support+1-949-767-1631 (EST)
+1-603-498-1666 (CST)
8:00 – 17:00 (EST)
7:00 – 15:00 (CST)
Rest of World
Tech Support
+43 (0) 1 345 1212-41
+43 (0) 660 632 8840
+43 (0) 660 744 0536
9:00 – 18:00 (CET)

Lexogen Technical Support Team​

Our international team of RNA Expert Application Scientists can assist you with every stage of your RNA-Seq workflow, from RNA Extraction through to Data Analysis. We are also supported by a team of in-house bioinformaticians who help us address your in-depth data analysis needs. Our specialist knowledge includes:

  • Library Prep Automation
  • NGS Data Analysis Interpretation
  • Infectious Diseases


We aim to reply to all requests within 24 hours and offer personalized support to all our customers. Our personalized approach means that we take time to understand your particular use case and needs so we can recommend the right options and solutions for you.

We speak these languages!
🇬🇧 English, 🇫🇷  French, 🇮🇹  Italian, 🇷🇸  Serbian, 🇭🇷  Croatian, 🇧🇦  Bosnian, 🇲🇪  Montenegrin

Customer Satisfaction is our Goal​

At Lexogen, customer satisfaction is our ultimate goal.

We work hard to offer you the highest quality, personalized technical support, and our customers agree! Our average annual customer satisfaction rating is:

4.9 /5

Our entire Lexogen team is committed to continuously improving our products, services and support to meet your needs and expectations.

If you have any ideas or suggestions about how we can improve your experience, please share your feedback with us!



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