Looking for more information on Lexogen’s products and applications?
Technical Support Resources
Looking for more information on Lexogen’s products and applications? Start here!
Support Tools
RiboCop for Bacteria Selection Tool
This tool can help you to find the best-suited version of the RiboCop kit for the bacterial species of you interest.
Lane Mix Calculation
The Library Quantification File will calculate the molarities of each library from the concentration measurement and average size.
Demultiplexing and Error Correction Tool – iDemux
Use this command line tool for demultiplexing QuantSeq-Pool data.
QuantSeq-Pool Calculator
Contact Technical Support
Still didn’t find what you’re looking for? Send us a tech support request!
Send us an email at support@lexogen.com.
Call us!
| Telephone | Working hours | |
| USA/Canada Tech Support | +1-949-767-1631 (EST) | 9:00 – 17:00 (EST) |
| +1-603-498-1666 (CST) | 7:30 – 15:30 (CST) | |
| Rest of World Tech Support | +43 (0) 1 345 1212-41 | 9:00 – 17:00 (CET) |
Lexogen Technical Support Team
Our international team of RNA Expert Application Scientists can assist you with every stage of your RNA-Seq workflow, from RNA Extraction through to Data Analysis. We are also supported by a team of in-house bioinformaticians who help us address your in-depth data analysis needs. Our specialist knowledge includes:
- Library Prep Automation
- NGS Data Analysis Interpretation
- Infectious Diseases
We aim to reply to all requests within 24 hours and offer personalized support to all our customers. Our personalized approach means that we take time to understand your particular use case and needs so we can recommend the right options and solutions for you.
Customer Satisfaction is our Goal
At Lexogen, customer satisfaction is our ultimate goal.
We work hard to offer you the highest quality, personalized technical support, and our customers agree! Our average annual customer satisfaction rating is:
Our entire Lexogen team is committed to continuously improving our products, services and support to meet your needs and expectations.
If you have any ideas or suggestions about how we can improve your experience, please share your feedback with us!
